Lead Designer

About the Role

Position Overview: We are seeking a detail-oriented and highly organized individual to join our team as an E-commerce Logistics Specialist. This role requires proficiency in Shopify and a strong understanding of logistics operations within an e-commerce environment. The successful candidate will be responsible for managing the end-to-end logistics process, ensuring seamless order fulfillment, inventory management, and timely delivery to our customers.

Responsibilities:

Order Fulfillment and Inventory Management:

• Oversee the entire order fulfillment process, from order receipt to final delivery, ensuring accuracy and efficiency.

• Manage inventory levels and coordinate with suppliers and warehouses to maintain optimal stock availability.

• Analyze data and provide insights to optimize logistics operations, improve efficiency, and enhance the customer experience.

Shipping and Delivery Coordination:

• Coordinate with shipping partners and courier services to ensure prompt and cost-effective shipping of customer orders.

• Implement effective shipping strategies to optimize costs, minimize transit times, and enhance customer satisfaction.

Warehouse and Fulfillment Center Management:

• Liaise with fulfillment centers or warehouses to ensure timely receipt, storage, and retrieval of inventory.

• Collaborate with warehouse staff to optimize order picking, packing, and shipping processes for efficiency and accuracy.

Customer Support and Communication:

• Provide excellent customer support by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the online shopping journey.

• Collaborate with the customer service team to develop efficient processes for handling customer inquiries and returns.

Qualifications and Skills:

• Bachelor's degree in logistics, supply chain management, business administration, or a related field (preferred).

• Proficiency in Shopify and its logistics-related features, such as inventory management, order fulfillment, and shipping.

• Strong understanding of logistics processes, including order processing, warehousing, inventory management, and shipping.

• Detail-oriented with excellent organizational and multitasking abilities.

• Knowledge of shipping carriers, shipping regulations, and customs procedures is a plus.

• Strong analytical skills, with the ability to interpret data and generate insights for process improvement.

• Excellent communication and collaboration skills to work effectively with internal teams and external partners.

• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

If you are a detail-oriented logistics professional with proficiency in Shopify and a strong understanding of e-commerce operations, we invite you to apply for the full time position of E-commerce Logistics Specialist. Join our team and play a vital role in ensuring seamless order fulfillment, efficient inventory management, and timely delivery to our valued customers.

To apply, email your resume and cover letter to hello@kelseyleighdesignco.com.

Requirements

About the Company