Frequently asked questions

You have hired me to design and complete a vision for your space and I prefer that you do not select or purchase items because that selection may not be a fit for the design, space, or budget for a variety of professional reasons. I am always open to considering any item(s) you would like to incorporate in your home but ask that you consult me before making any purchases. When applicable you will receive a detailed Specification for items to be purchased direct.

I add in a flat 15% shipping and handling estimate line item to all furnishing invoices which is intended to cover all costs related to the procurement and installation of your items. This cost estimate covers: vendor shipping charges, receiving, inspection, repackaging, storage, delivery and installation of by a team of professionals (i.e. the team that installed Russell Westbrook’s house), and all packaging haul off and disposal (including dump fees). After final installation we reconcile actual charges and credit of debit your final invoice accordingly. I also do my best to give you a full cost outlook of each item, but additional costs or unexpected labor do occasionally happen.

This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, out of stock items, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. The client, as well as all professionals hired to work on the project, are expected to not cause unreasonable delays in the project.

Once you receive a Proposal you have 3 days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval with written consent via email along with full payment is required to place an order. No item will be ordered by Designer until Designer receives signed proposal and full payment.

Most often orders cannot be cancelled or refunded, but this is not ALWAYS the case. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the 6
purchasing fee and any other applicable fees. You will be charged hourly for time spent on cancelled orders. Custom orders are non-refundable.

Proposals are due with payment within 3 days. This time frame is to help ensure in stock items and price. Invoices for time billing and reimbursable expenses are due within 15 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.

Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours. My goal is always that YOU love the home you get to live in.

Usually increasing the scope is not a problem.

We can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of Pottery Barn or a mix of the two. Having a budget is very important for the project running smoothly and for your expectations to be met.

A Specification is a document that I provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are payable to Kelsey Leigh Design Co.

Our policy is to perform one large installation of all your items. This includes all furniture, décor, and accessories purchased. Items purchased by Kelsey Leigh Design Co. go into a license, climate-controlled warehouse awaiting installation. It is our policy to not deliver items to client’s homes directly or in multiple trips. Clients are responsible for all shipping, storage, & delivery fees.